Case Study: NHS Health and Care Quality Enhancement Company achieves fast offline data entry delivery with Flatworld Solutions

Flatworld solutions provided offline data entry services to a health & care quality improvement company

NHS Health and Care Quality Enhancement Company, an NHS health and care quality improvement organization based in North West England, needed help outsourcing offline data entry services. It wanted Flatworld Solutions to capture and transform data from JPEG screenshots into Excel output, but faced a tight turnaround time while balancing quality and cost.

Flatworld Solutions ran a small trial with 5 screenshots and one resource to validate the approach, then scaled up to a full project with 5 resources handling 25,000 screenshots. With a one-week deadline, the team processed 5,000 images per agent and delivered the finalized Excel files by email on time, with the client reporting high satisfaction and successful SLA compliance.