Case Study: Medical Imaging Firm Clears Backlog with Flatworld Solutions’ Teleradiology Services

Flatworld provided teleradiology services to a medical imaging company in fremont

Flatworld Solutions worked with a leading medical imaging firm in Fremont, California, that needed reliable teleradiology services for multiple imaging types, including CT, MRI, ultrasound, X-rays, and oncology. The customer was dealing with a significant backlog and wanted reports turned around quickly, ideally within 12 to 24 hours, while also adapting to a new PACS system and resolving system connection issues.

Flatworld Solutions assigned a dedicated radiology team, provided brief PACS training, and coordinated the connection setup so work could begin smoothly. As a result, the team was able to meet the 12- to 24-hour turnaround target, clear the backlog quickly, and deliver services that left the medical imaging firm highly satisfied and appreciative of the support.