Case Study: Leading Education Firm achieves cost-effective outbound survey success with Flatworld Solutions

Flatworld provided outbound calling services to a leading educational firm

Flatworld Solutions worked with a leading education firm based in Singapore, a global K-8 learning company focused on transforming education. The customer needed a reliable, cost-effective outbound calling service to conduct a survey of Indian schools, with a very quick turnaround to hire and train agents and launch the project.

Flatworld Solutions sourced and trained the right call center agents quickly, created the outbound calling script, and supported the campaign with on-the-job training. The project ran consistently well, leading the customer to move to a month-on-month contract and double the headcount after the trial period, while also praising the service quality and cost-effectiveness.