Case Study: A Leading Cartoon Drawing Company scales order processing with Flatworld Solutions

Flatworld provided order processing services to a leading cartoon drawing company

A Leading Cartoon Drawing Company, a provider of custom cartoon sketches from real human photos, needed a reliable and cost-effective partner for inbound customer service and order processing. The company wanted quick turnaround support, and it needed a team that could be hired and trained rapidly while also handling customer queries alongside order intake.

Flatworld Solutions responded by hiring and training multi-skilled call center agents, with support from the client’s training materials, and staffed the project with agents strong in social media and upselling. The ongoing engagement has delivered strong results: the client was extremely pleased with the quality and cost-effectiveness of the service and expanded the team from 5 agents to 12 agents.