Case Study: Motorcycle Insurance Providers Achieves Scalable IT Support with Flatworld Solutions

Flatworld Provided IT Support to a UK-based Insurance Company

Flatworld Solutions supported Motorcycle Insurance Providers, a well-known UK motorcycle insurance company, as it struggled to keep up with growing IT demands across multiple servers, databases, and applications. The client needed a full-time IT support partner to handle tickets, users, products, and customer systems more efficiently.

Flatworld Solutions delivered Level 1 and Level 2 IT support after knowledge transfer from the client’s team, using tools and technologies including SQLite, MySQL, PHP, Smarty 2.0, and Facebook SDK. As a result, ticket handling increased from 30% to 90%, over 1,000 tickets per month are now managed, and the client’s internal IT team can focus on higher-priority work while benefiting from reports, dashboards, rosters, and checklists.