Case Study: Medical Billing Company achieves seamless ICD-10 transition and 40% revenue growth with Flatworld Solutions

Flatworld helped a medical billing company with complete icd-10 transition and training

Medical Billing Company, a small Fort Myers-based medical billing firm serving more than 20 U.S. hospitals and processing about $900,000 in monthly claims, needed help preparing for the ICD-10 transition. Although experienced in billing, debt collection, and revenue cycle management, the team lacked medical coding expertise and was concerned that the move from ICD-9 to ICD-10 would reduce productivity.

Flatworld Solutions provided ICD-10 transition and training support, including intensive coder training, GEM-based mapping guidance, and ongoing audits to reinforce accuracy and readiness. By building a trainer team, using repetitive practice, and supplementing internal staff with contract coders during the transition, Flatworld Solutions helped the client achieve a seamless coding conversion, meet quality standards, improve accuracy, and increase revenue by 40% in the first six months.