Case Study: Licensed Provider reduces loan purchase time by 40% with Flatworld Solutions

Flatworld helped a leading correspondent lender accelerate their pre-purchase review process

Licensed Provider, a mortgage services provider operating in 50 states across wholesale, retail, and correspondent lending, struggled to keep up with a growing volume of correspondent loan business. They faced long waits for loan purchases, inconsistent purchase-loan quality reviews, higher operating costs, and delays caused by slow ramp-up and backlogs. They turned to Flatworld Solutions for pre-purchase review process support.

Flatworld Solutions streamlined the client’s pre-purchase review workflow by mapping tasks, removing inefficient steps, rapidly expanding the team, adding QC-led internal audits, and putting multi-level review and process controls in place. Within 60 days, the vendor helped reduce loan purchase time by 30–40%, cut communication time with correspondents by 25–30%, lowered operating costs by 50%, and improved turnaround while reducing pending backlogs.