Case Study: an event management firm confirms attendee lists faster with outbound calling by Flatworld Solutions

Event Management Firm launches attendee confirmation in 5 business days with Flatworld Solutions

An event management firm approached Flatworld Solutions (FWS) to outsource its outbound calling activity. The client needed to confirm its attendee list and provide prerequisite information before its events, but faced the significant challenge of recruiting and training a team of 15 agents to be operational within a strict one-week timeline.

Flatworld Solutions successfully recruited and trained a team of agents within five business days. The solution was so effective that the client not only renewed its contract but also requested to add more outbound telemarketers to the team for recurring work. FWS delivered a scalable process that met the client's urgent requirements and led to an expanded partnership.

Event Management Firm