Case Study: European Gym improves social distancing monitoring with Flatworld Solutions' CCTV monitoring services

European Gym signs ongoing CCTV monitoring contract with Flatworld Solutions

Flatworld Solutions provided CCTV monitoring services to a European gym. The gym needed to ensure its members were maintaining social distance and following gym protocols, with operators ready to trigger an alarm for non-compliance. Key challenges included initial client skepticism about results and data security, time zone differences affecting support timings, and the urgent need to hire and train suitable agents within a tight deadline.

Flatworld Solutions deployed a dedicated team of agents, sourced by their talent acquisition team, and assured the client of quality within their budget. The client provided on-the-job training, leading to consistent and accurate performance from the agents. As a result, the gym was extremely satisfied, signing an ongoing contract and providing a reference letter, with no reported problems since implementation.