Case Study: Miami-Based Leading Insurance Company Streamlines Back-Office Operations with Flatworld Solutions

End-to-end Back-office Insurance Operations for US-based Client

Miami-Based Leading Insurance Company, a commercial insurance brokerage serving domestic and worldwide coverage needs, was struggling with overloaded back-office operations after acquiring multiple companies. Different systems, data fields, and support workflows created complexity, while the team also lacked a way to effectively measure employee performance.

Flatworld Solutions provided a dedicated back-office insurance operations team to handle tasks across agency segments, including claims handling, coverage verification, agency management system updates, data entry, and report creation. With Flatworld Solutions’ support, the client achieved more streamlined operations and improved back-office efficiency by more than 20%, freeing internal employees to focus on core competencies.