Case Study: E-Logistics / Transportation Management Services Provider reduces AP processing time with Flatworld Solutions

E-Logistics / Transportation Management Services Provider - Customer Case Study

E-Logistics / Transportation Management Services Provider, a US-based transportation management firm serving 2,500 customers and 100,000 trucks, needed a cost-effective way to process transaction documents such as invoices, proof of delivery, and bills of lading. The company’s key challenge was setting up a robust cash flow process to ensure documents were handled the same day and payments were made the following day. Flatworld Solutions provided accounts payable services to support this high-volume workflow.

Flatworld Solutions studied the customer’s business processes, classified transaction types, and created a detailed process document to standardize how key information and related paperwork were recorded. This helped reduce costs, lower escalations, and improve customer query handling. As a result, the payment cycle and delivery reception process improved significantly, operational costs were reduced through offshore delivery, and the India-USA time difference enabled Flatworld Solutions to process transactions before the next business day, saving the customer time on reprocessing and exception handling.