Case Study: a Dubai-based logistics company improves asset management and efficiency with ServiceNow from Flatworld Solutions

Dubai-based Logistics Company cuts wasted assets 24-26% with Flatworld Solutions

Flatworld Solutions implemented ServiceNow for a Dubai-based logistics company that was struggling with its existing systems. The client, which handles approximately 70 million containers annually, found it difficult to manage the high volume of daily customer service requests and track its assets, leading to process delays and inadequate server storage capacity.

The solution provided by Flatworld Solutions included implementing an IT Service Desk, ITOM Discovery, and a Configuration Management Database (CMDB) for improved tracking and ticketing. They also upgraded servers and storage and implemented change management. As a result, the client saw a 24-26% decrease in wasted assets, a drastic end to scheduling conflicts, and significant improvements in overall productivity and asset management.