Case Study: a Canadian customs brokerage firm cuts costs and turnaround time with Flatworld Solutions' B3 forms processing

Canadian Customs Brokerage Firm cuts B3 processing errors to under 1% with Flatworld Solutions

Flatworld Solutions was engaged by a Canadian customs brokerage firm facing challenges due to its rapid expansion. The client was struggling with fluctuating volumes, low accuracy levels below 5-8% in processing B3 forms, increased operational costs, and exponentially longer turnaround times, which together were affecting their productivity and client satisfaction.

Flatworld Solutions implemented a dedicated solution that included optimizing the hiring and training of processors, assigning a QA team for random accuracy checks, and having an offshore team work during EST night hours. This approach allowed the vendor to reduce the client's operational costs by 40-50%, cut the turnaround time by more than half, and drastically lower error rates to less than 1%. As a result, the client regained control of their processes and significantly boosted their client satisfaction ratios.