Case Study: a Bangalore-based educational institution achieves successful cold calling outreach with Flatworld Solutions

Bangalore-based Educational Institution signs up for a consecutive month with Flatworld Solutions

Flatworld Solutions provided cold calling services to a top video animation educational institution in Bangalore. The institution, new to prospecting, needed to contact students and parents about its entrance exam coaching courses. Key challenges included their lack of experience, the difficulty of hiring agents who could convincingly adapt scripts, and the operational disruptions caused by the COVID-19 lockdown.

Flatworld Solutions deployed a dedicated team of skilled agents and reworked the calling script to meet the client's needs. The team was trained using client-provided FAQs, and agents were set up to work from home to maintain operations during the pandemic. The solution successfully satisfied the client, leading them to sign up with Flatworld Solutions for services in the consecutive month.