Case Study: a US-based medical billing and coding company achieves 98% accuracy and faster turnaround with Flatworld Solutions' AR Calling Services

a US-based medical billing and coding company achieves 98% accuracy in 24-hour AR calling turnaround with Flatworld Solutions

Flatworld Solutions was approached by a US-based medical billing and coding company that needed HIPAA-compliant support to streamline its workflows and manage its workload. The client faced initial operational challenges, including issues with logins and optimizing turnaround times for their accounts receivable processes.

Flatworld Solutions implemented a comprehensive solution that included AR calling, EV calling, and AR analysis. This long-term engagement grew from 1 to 72 FTEs over eight years. The vendor achieved a 98% accuracy rate and maintained a 24-hour turnaround time, which resulted in significant client satisfaction and optimized service offerings.