Case Study: a UK-based medical diagnostics center improves appointment setting with Flatworld Solutions

a UK-based medical diagnostics center sets up appointments in 4 days with Flatworld Solutions

The customer, a UK-based medical diagnostics center, faced the challenge of quickly recruiting the right agents to provide 12/7 appointment setting services. They partnered with vendor Flatworld Solutions to outsource this need.

Flatworld Solutions successfully hired and trained three customer support executives within a tight four-day timeframe. The agents professionally managed appointments, which exceeded the client's expectations. This led the client to increase the team size and convert the engagement into an ongoing one.