Case Study: A Title Settlement and Insurance Firm improves turnaround time and manages seasonal load with Flatworld Solutions title search services

A Title Settlement and Insurance Firm - Customer Case Study

A Title Settlement and Insurance Firm in MD and VA needed help managing title search operations amid high administrative staff attrition, growing seasonal workload, and a need to improve turnaround times. The firm turned to Flatworld Solutions for title search services to support its back-office processing needs.

Flatworld Solutions handled incoming faxes, opened new orders and contracts, updated files in TSS software, followed up for missing information, ordered title searches and related reports, extracted tax data, prepared closing documents, and managed post-settlement paperwork. As a result, Flatworld Solutions helped the customer reduce manpower and other costs, significantly improve turnaround time, and efficiently handle seasonal demand.