Case Study: a national mortgage lender achieves 140% business growth with Flatworld Solutions

a national mortgage lender grows 140% in 4 years with Flatworld Solutions

Flatworld Solutions was approached by a national mortgage lender based in Atlanta that needed a reliable outsourcing partner to handle its extensive and growing back-office operations. The challenge was the sheer volume of their business, which required a standardized yet flexible operating model, a special queue for complex transactions, and a capable team to coordinate with multiple in-house departments.

Flatworld Solutions assembled a team of 60 experts and was production-ready within 15 days. They provided comprehensive mortgage back-office support, creating standardization while managing a special queue for complex tasks. This solution delivered a 50% reduction in operational costs, a 30% reduction in processing and underwriting time, and supported 140% business growth for the client over four years.

National Mortgage Lender