Case Study: A Leading International Company achieves 30% cost savings with Flatworld Solutions' CATI Field Services

A Leading International Company - Customer Case Study

A Leading International Company, an internet media and market research firm, wanted to monitor and understand the Internet and technology behavior of children across Australia. The company turned to Flatworld Solutions for CATI (Computer Aided Telephone Interviewing) field services to conduct 500 surveys of parents and children aged 6 to 17 across all states, build state-wise B2C databases, and deliver the completed work within four weeks.

Flatworld Solutions prepared the calling list, trained interviewers to speak effectively with children, provided daily progress updates, and used a quality check team to verify authenticity. As a result, Flatworld Solutions delivered all 500 surveys on time, met the required quotas in every state, captured voice and data screens using the industry-standard CATI application, and helped the customer achieve nearly 30% cost savings.