Case Study: Health Insurance Company achieves 40% cost savings with Flatworld Solutions' CATI services

A Health Insurance Company benefits from flatworld solutions' cati services

Flatworld Solutions worked with a Health Insurance Company, an established health insurance provider in North Carolina, to better understand consumer preferences for referral management on a specific health insurance plan. The project required a blind phone survey of 6,000 respondents, with 2,000 of the customer’s clients and 4,000 competitor clients, while meeting multiple quota requirements and avoiding biased responses from certain industry employees.

Flatworld Solutions implemented a CATI-based blind phone survey with a 15-minute, 18-question script, supported by trained interviewers and dedicated quality checks. The project was completed one week early with 99% accuracy, delivered within budget, generated over 40% cost savings versus a US-based CATI center, and achieved 91% conversions against a 70% target.