Case Study: a Charlotte-based solar panel installation business achieves warm sales appointments with Flatworld Solutions

a Charlotte-based solar panel installation business ramps up appointments with Flatworld Solutions

Flatworld Solutions provided appointment setting services to a Charlotte-based solar panel installation business. The customer's primary challenge was a lack of training materials and data for contacting leads, coupled with a constrained timeline to launch the service and a need for skilled agents on short notice.

Flatworld Solutions formed a team by sourcing qualified agents from its talent pool. Their operations team configured a script and training materials to overcome the lack of resources, and the client later provided additional on-the-job training. The result was consistent performance from the agents, who created sales-worthy appointments with no customer escalations. The client was so pleased with the quality that they agreed to ramp up headcount quickly and refer Flatworld Solutions to other contacts.