Case Study: Osmind achieves 480x faster EHR transfers with Flatfile

Osmind finds peace of mind in a simple Flatfile solution

Osmind, a mental health software company, needed a faster way to onboard new customers by transferring patient electronic health records (EHRs) into its system. The process was manual, required repeated back-and-forth checks, and could take an average of two weeks per EHR, creating a bottleneck as client demand grew. Flatfile helped Osmind modernize this workflow with its data import solution, Flatfile Workspaces.

Using Flatfile Workspaces, Osmind streamlined EHR transfers with a simple interface that made it easy to review formatting issues, approve files, and move data into its internal system securely. With Flatfile, Osmind cut processing time from two weeks to about 10 minutes per EHR—a 480x speed improvement—while gaining better visibility, control, and HIPAA-compliant handling of sensitive health records.

Osmind

Rachel Rosenberg

Customer Operations Lead