Case Study: Mapistry achieves 120x faster customer onboarding with Flatfile

How Mapistry leverages Flatfile to onboard clients 120x faster

Mapistry, an environmental health and safety platform for site compliance, needed a better way to onboard customers as it grew into larger deals with more sites, users, and data. Before Flatfile, the team manually typed in data for every new customer and relied on a legacy import tool that had become risky to maintain. As data volumes increased, accuracy also became critical because mistakes could lead to incorrect government reporting and fines.

Mapistry implemented Flatfile’s Portal to replace manual imports and avoid rebuilding a maintenance-heavy internal system. With Flatfile, the company cut customer onboarding to about 20 minutes, a roughly 120x improvement, and reduced the development burden so its team could focus on core product features. Flatfile also helped Mapistry close deals more than 2x larger by turning fast, accurate onboarding into a selling point.

Mapistry

Selene Jones

Enterprise Customer Success Manager