Case Study: Customs City improves customer data onboarding with Flatfile

Customs City relies on Flatfile to improve customer data onboarding

Customs City Global Solutions, an IT services and consulting company that helps trade participants move freight across borders, needed a better way to onboard large volumes of customer data. Its clients often sent CSV files with thousands of rows, but the files frequently contained errors and required multiple rounds of fixes, causing delays and support strain. Customs City wanted a simpler way to validate data before it reached their database, and chose Flatfile’s data importer.

By implementing Flatfile, Customs City was able to instantly flag errors across rows, let users correct issues on the spot, and eliminate the need to send files back and forth for rework. The result was a much smoother onboarding experience, reduced support tickets, and an estimated savings of 20–30 hours of support time per week. Customs City also found that Flatfile improved its sales process with a modern file-upload experience, and the company plans to keep using Flatfile as it expands its platform.

Customs City

James May

President