Case Study: Brompton streamlines electric bike servicing with Flat Rock Technology's diagnostic tool

Brompton supports 50,000+ bikes a year with Flat Rock Technology

Brompton, a major UK bicycle manufacturer, needed a custom application for its global network to service, update, and diagnose its electric bikes. They partnered with Flat Rock Technology to develop a modern solution that would streamline maintenance and integrate with their customer support system for warranty tickets.

Flat Rock Technology developed a bespoke Windows desktop application featuring an instant diagnostic check and guided troubleshooting. The solution allows for easy firmware updates and provides an intuitive interface for users. As a result, Brompton now relies on this application to empower its distributors and dealers worldwide, facilitating seamless diagnosis and servicing of its electric bicycles.

Brompton