Case Study: AudioCodes Ltd. achieves instant telephony-to-bot connectivity with Flat Rock Technology

AudioCodes launches Phone Numbers Connector with Flat Rock Technology for multi-bot support

audiocodes ltd., a leading vendor of advanced communications software and solutions, approached Flat Rock Technology with a challenge. They needed to design a web platform called the Phone Numbers Connector (PNC) that would allow business users to seamlessly connect their bot framework to a real phone number, regardless of region, and support multiple bot frameworks from various providers under a single account.

Flat Rock Technology created the Phone Number Connector (PNC) platform, which supports multiple bot frameworks and allows for instant voice channel addition to any textual bot. The solution included built-in speech-to-text and text-to-speech capabilities, a user-friendly portal, and convenient payment management. This enabled AudioCodes' customers to seamlessly connect their bots to real phone numbers and provide outstanding service.

AudioCodes Ltd