Case Study: TravelPerk accelerates deal velocity and automates enterprise-wide queries with Flank

TravelPerk handles 3,000 AI queries a month with Flank

TravelPerk, a travel management company with over 1000 employees, faced challenges managing high volumes of routine and complex queries from multiple departments. This slowed down decision-making and extended negotiations. To address this, they adopted Flank, an AI solution initially envisioned to automate legal tasks.

The solution implemented by Flank evolved into a comprehensive expert agent accessible via a Slack channel, serving as a central knowledge hub. This resulted in Flank agents handling about 3,000 queries per month, significantly reducing time-to-close for deals. The Privacy team saw ~1200 queries automated monthly, slashing the completion time for privacy questionnaires from weeks to hours. Flank's Virtual Deal Coach also became pivotal, empowering employees and streamlining operations across the company.

TravelPerk