Case Study: Lusha boosts legal team efficiency with Flank AI agents

Lusha cuts hundreds of repeat legal queries with Flank

Lusha, a business intelligence platform, faced a challenge where its legal team was overwhelmed by a high volume of repetitive questions from its sales teams. This unsustainable influx absorbed significant energy and hindered efficiency. To address this, Lusha partnered with the vendor Flank to implement a solution.

Flank implemented AI agents that were trained on Lusha's legal resources and FAQs. After internal testing and fine-tuning to ensure concise and accurate answers, the solution was rolled out. This resulted in a significantly optimized workflow for the legal team and provided the sales teams with immediate, reliable answers, fostering widespread adoption and setting a precedent for other departments.

Lusha