Case Study: Hotels VIVA improves guest satisfaction with Flame Analytics

Hotels VIVA improves guest Wi‑Fi experience in 20 minutes with Flame Analytics

Hotels VIVA, a hotel chain, faced the challenge of providing a free Wi-Fi service that was seamless and secure to achieve higher guest satisfaction, as poor connectivity could damage their customer experience. They partnered with vendor Flame Analytics to address this.

Flame Analytics implemented a solution that provided a simple login using guest room numbers and integrated the service with the hotel's property management system (PMS). This improved the capabilities of the hotel's CRM and created a more pleasant and unusual experience for guests, which helped to build a stronger customer-hotel loyalty link.

Hotels VIVA