Case Study: Betterment achieves faster, more unified fraud detection with Flagright

Betterment saves thousands of hours with Flagright

Betterment, a US-based wealth management company serving over a million customers, faced an operational challenge in its fraud program. While it had strong data visibility, its risk signals were fragmented across different systems, causing analysts to spend excessive time manually stitching together context. To unify its risk foundation and scale its operations without creating engineering drag, Betterment partnered with Flagright and implemented its case management and risk scoring solutions.

With Flagright, Betterment centralized its investigations into a single case management workflow and implemented dynamic, customizable risk scoring. The solution automated alerting, SAR submissions, and integrated with existing support systems like Zendesk. This enabled Betterment's analysts to shift from manual coordination to focused threat investigation, significantly improving operational efficiency and responsiveness to new fraud patterns. The implementation provided a faster path to value, giving the compliance team direct control over configurations and reducing day-to-day reliance on engineering.

Betterment