Case Study: Woonzorgnet-Dijleland improves maintenance reporting and response times with FixForm

Woonzorgnet-Dijleland streamlines 70 weekly maintenance reports with FixForm

Woonzorgnet-Dijleland, a group of four care homes in Belgium, faced significant challenges in managing maintenance requests. Their process was chaotic, relying on disorganized methods like Post-It notes, phone calls, and spreadsheets across their different locations. This led to illegible requests, missing information, and difficulty prioritizing issues, creating inefficiencies for both staff and technicians.

The vendor FixForm implemented its intuitive issue-reporting platform to streamline the process. Staff now simply scan a QR code with their smartphone to report problems, often attaching photos or videos for clarity. This solution brought order and efficiency, cutting down response times significantly. For the technicians, the visual information means less time spent diagnosing issues and fewer trips for tools, making their work much more efficient. FixForm also provides management with crucial oversight across all four homes, allowing them to monitor workloads and prioritize urgent tasks effectively.

Woonzorgnet-Dijleland