Case Study: Maria Middelares streamlines facility reporting with FixForm

Maria Middelares saves nursing care time with FixForm’s QR reporting

Maria Middelares, a hospital in Belgium, faced a challenge where its maintenance reporting process created bottlenecks. Patients and visitors had to report issues like leaks or broken lights to nursing staff, who then had to log the requests on an internal intranet. This took time away from patient care and often resulted in vague or delayed reports, leaving minor defects unresolved.

To solve this, the hospital implemented a smart scanning solution from FixForm. By placing QR codes in every room, patients and visitors could scan them to report issues directly into the hospital's TOPdesk system without any logins or apps. This FixForm integration streamlined the workflow, saving care time for nursing staff and allowing technicians to arrive on-site with precise location details and photos, which significantly reduced response times and boosted efficiency.

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