Case Study: KAA Gent keeps the Planet Group Arena in top condition with FixForm

KAA Gent and FixForm are keeping the Ghelamco Arena in pristine condition

KAA Gent, a Belgian professional sports club, faced significant logistical challenges in maintaining the immense infrastructure of their Planet Group Arena stadium. The difficulty wasn't just in solving maintenance issues but in efficiently organizing communication and ensuring swift action from their team. To address this, they partnered with vendor FixForm and implemented its innovative QR code-based reporting platform.

FixForm's solution streamlined communication by installing over 400 QR codes, allowing employees and business clients to instantly report issues with photos and descriptions. The vendor's platform enabled the facility team to see and prioritize problems in real-time, leading to swift action and a significantly improved experience for fans and clients. This has not only transformed their maintenance process but has also set a new standard for football clubs across Belgium.

Kaa Gent

Dirk Piens

Director of Infrastructure and Match Organisation