Case Study: De Hoorn streamlines facility management with FixForm

De Hoorn handles 30 duplicate reports faster with FixForm

De Hoorn, a creative hospitality hub in Belgium, faced challenges in efficiently managing facility maintenance reports. Issues were reported through numerous disjointed channels like email, phone calls, and Post-its, which was frustrating and time-consuming for their facility manager. They also needed a way for both members and external visitors to easily report problems to maintain a professional image. They turned to their on-site neighbor, the vendor FixForm, and implemented its platform for reporting issues.

By using FixForm's platform, which requires no app download or account creation, De Hoorn significantly lowered the barrier for reporting. The solution provided an efficient, centralized system that gave the facility manager a better overview of issues, including recurring problems that could be addressed at the root. This saved time in managing repairs and coordinating with external help. FixForm helped project a professional image to hundreds of daily visitors and ensured problems were solved quickly and efficiently.

De Hoorn