Case Study: MacRent boosts repair efficiency and customer satisfaction with Fixably

We thought, If we're growing this much, we need a system to back it up

MacRent, an Apple reseller and premium service provider in Sweden, was growing rapidly and needed a system that could support its expanding repair and service workflows. Its older service platform was flexible but outdated, not built specifically for Apple devices, and increasingly difficult to scale as the company expanded its business areas and service volume.

MacRent switched to Fixably, a cloud-based repair management platform, just before the pandemic and used it to streamline check-ins, GSX integration, part tracking, and customer communication. Fixably reduced manual work, helped technicians spend more time repairing instead of admin, and improved customer satisfaction by about 10 percent, while enabling MacRent to handle significantly more repairs than before.

MacRent

Noah Gibson

Chief Technology Officer