Case Study: TCSi streamlines repair workflows and customer communication with Fixably

This is heaven right now for us to be able to do the things that we really need to do

TCSi, a family-owned repair and service center in Memphis and an Apple Authorized Service Provider, was struggling with an outdated CRM tied to QuickBooks that made it hard to manage repair tickets, customer communication, and data synchronization. The system required staff to work across multiple tools, creating delays, manual workarounds, and communication issues that became especially difficult during a surge in demand.

Fixably provided TCSi with a more configurable repair management platform that integrated GSX and QuickBooks, bringing repair tracking, customer data, and financial information into one system. With Fixably, the team streamlined workflows, improved internal collaboration, and strengthened customer communication with timestamped ticket details and preferred contact methods, helping reduce confusion and save time across the repair process.

TCSi

Jada Tate

General Manager