Case Study: Switch boosts repair efficiency and customer service with Fixably

Technicians want to do technical work, they don't want to mess around with software

Switch, the largest Apple Premium Reseller in Belgium, needed a faster repair and service platform to reduce the extra admin work that was slowing technicians down and to support a high-volume business serving individual customers, SMEs, and schools. They were looking for a way to improve efficiency while still delivering the service excellence Apple customers expect.

Fixably provided Switch with an easy-to-use repair management platform that integrated Apple GSX into a single workflow, simplified parts ordering, and added tools for technician-customer communication and self-service repair tracking. The result was significantly less time spent on documentation and admin, with technicians spending three times less time on those tasks and saving about a minute to a minute and a half per service order, which added up across roughly 40,000 repairs. Fixably also helped reduce service-related calls by moving more status checks to the customer portal.

Switch

Sven Busselot

Operational Services Manager