Case Study: Eplehuset streamlines Apple repair operations with Fixably

Eplehuset streamlines 60,000 annual repairs with Fixably

Eplehuset, the largest Apple reseller and service provider in Norway, faced a significant challenge as their volume of Apple repairs grew to 60,000 service orders per year. Their custom-built service order management system became costly to maintain, especially with frequent Apple GSX API changes, and was not built to handle their new scale. They needed a new, purpose-built solution to automate tasks and improve efficiency, leading them to the vendor Fixably.

Fixably implemented its service management system to centralize and automate Eplehuset's repair processes. By collaborating closely with Fixably to adapt their internal workflows to the system's design, Eplehuset achieved greater efficiency through automated tasks and reduced technician errors. While not all savings were directly measured, the solution saved minutes across numerous processes, leading to significant time savings and an improved customer experience, all while avoiding the far higher cost of developing a new custom system.

Eplehuset