Case Study: SCOUT IT reduces repair time and workflow errors with Fixably

By eliminating all the time wasted managing repairs, we can free up time for other areas of our business

SCOUT IT, a Florida-based repair shop, managed service provider, and Apple consultant, needed a better way to manage increasing repair volume while maintaining quality and efficiency. As an Apple Authorized Service Provider, the team relied on GSX integration and was frustrated by manual workflows, too many systems, and software that was difficult to use and no longer supported.

Fixably provided the GSX-integrated repair management platform SCOUT IT was looking for, along with hands-on onboarding and support. With Fixably, the team simplified repair creation, reduced errors, and saved an estimated 5 to 7 minutes per repair on average, with even greater savings on insurance repairs, while also improving billing accuracy and overall workflow efficiency.

SCOUT IT

Alexander Tylke

System Engineer & Service Manager