Case Study: Amac achieves €50k+ annual savings with Fixably

AMAC saves EUR 50k annually with Fixably

AMAC, an Apple Authorized Service Provider and electronics retailer in the Netherlands, faced significant challenges with its inefficient in-house repair management system. The custom solution led to high ongoing development costs, integration issues, and low team morale, which hindered the company's growth ambitions. Seeking a sustainable and scalable alternative, AMAC turned to the vendor Fixably and its comprehensive after-sales operations platform.

By implementing Fixably, AMAC automated key processes like online payments and device check-ins, which eliminated costly annual updates. The result was substantial savings; using just two use cases, AMAC saves over EUR 50,000 annually and has boosted operational efficiency by 20-30%. Fixably provided a scalable solution that has empowered AMAC to expand into new markets, including B2B repair services.

AMAC