Case Study: Bringg (delivery logistics platform) centralises support data and cuts reporting time 90% with Fivetran

Bringg Centralises Data and Reduces Reporting Time

Bringg, the delivery orchestration platform, needed a scalable way to centralise support and operational data from Jira and Zendesk to speed reporting and gain deeper customer-support insights. To solve this, Bringg trialed and adopted Fivetran — using Fivetran’s Jira and Zendesk connectors — alongside Panoply and Mode to replace fragmented, slow reporting workflows.

Using Fivetran to replicate Jira and Zendesk into Panoply and analyze with Mode, Bringg doubled the amount of BI data available, cut report generation time by 90% (from five days to half a day), and can answer questions within minutes via dashboards with data refreshed every five minutes. Fivetran’s reliable, easy-to-set-up connectors enabled centralised historical and response-time dashboards by customer, improving resource planning and informing the expansion of a 24/7 help desk.

Bringg

Ashley Rodan

Data Lead