Case Study: Bold Penguin cuts support response times by 98% with Fivetran

Bold Penguin cuts support response times by 98% with Fivetran

Bold Penguin, an insurtech company serving commercial insurance carriers and agents, needed a better way to move and activate data across its growing business. As the company scaled, its BI team spent too much time maintaining custom scripts and handling requests for data access, which slowed support, marketing, and customer success operations. Bold Penguin used Fivetran, specifically Fivetran Activations, to make data easier to move out of its warehouse and into the tools teams use every day.

With Fivetran Activations, Bold Penguin set up real-time Slack alerts for payment failures and platform errors, automated customer segmentation in Intercom, and enabled self-serve data access for non-BI teams. The impact was significant: customer support response times dropped from 24 hours to 30 minutes, a 98% improvement, while marketing execution became faster and more automated. Fivetran also helped free BI analysts from pipeline maintenance so they could focus on higher-value analytics and strategic work.

Bold Penguin

Eric Bloedorn

Director of Product Management