Case Study: a European augmented reality company boosts customer support with Fively's machine learning chatbot

Augmented Reality Company boosts bot-managed conversations to 65% with Fively

The augmented reality company, a major European provider of AR solutions, needed to develop a sophisticated machine learning chatbot to streamline its customer communication. They engaged the vendor, Fively, to build a complex tool that would go beyond a simple AI assistant and integrate with various services to provide comprehensive support and sales information.

Fively implemented a bespoke machine learning chatbot solution, which included frontend and backend development and a custom Chrome extension. The result was a game-changing tool that automated a significant portion of customer interactions. The solution doubled employee productivity, managed 65% of conversations without human intervention, and increased response rates by 40%.