Case Study: WirelessUSA achieves competitive advantage with Fitrix ERP software

WirelessUSA - Customer Case Study

WirelessUSA, a two-way radio technology provider for first responders and commercial firms, faced the challenge of managing a massive database of 750,000 service events and equipment data on an outdated system. Their competitive edge depended on quickly accessing this information to ensure customer compliance and provide superior support. They required a new, highly customizable ERP solution to replace their legacy DEC hardware and software.

Fitrix provided its ERP software, which included core modules and source code access for customization. WirelessUSA developed a custom service module using Fitrix's tools, which was seamlessly integrated. This allowed for critical, strategy-supporting features, such as instantly checking FCC license databases. The solution enabled WirelessUSA to make more accurate pricing and maintenance decisions, contributing to its success as the last remaining local Motorola dealer in a tough economy. Fitrix's flexibility was fundamental to acquiring and maintaining this competitive advantage.

WirelessUSA

Robert Taylor

Chief Executive Officer