Case Study: O2 achieves greater efficiency in resource planning with Fissara

O2 - Customer Case Study

O2, the UK’s second-largest mobile telecommunications provider, needed a better way to manage complex resource planning in its management centre. The company was struggling with shift and rota assignments, holiday bookings, overtime, and other paper-based and disconnected processes, and turned to Fissara’s digital field-force management platform to help.

Fissara implemented a mobile app and web-based console for roster access, analysis, and reporting, giving O2 clearer, more accessible planning tools and up-to-date information. The solution helped automate complex processes, save significant time and money, improve scheduling and planning, and deliver greater efficiencies in resource management.

O2

Rob Aylott

SPMC Operations Support Manager