Case Study: Motorola achieves better emergency services network management with Fissara

Motorola - Customer Case Study

Motorola Solutions, formerly Airwave, needed a secure way to schedule and manage a large mobile workforce supporting the UK’s emergency services network 24/7. The company worked with Fissara to develop an engineering management system for its 120+ field engineers and 20 control room staff, helping improve workforce efficiency and service quality across thousands of sites.

Fissara implemented a solution that lets Motorola Solutions easily schedule preventative work, manage fault reporting and reactive repairs, and create, edit, and dispatch inspection and survey forms for 3,800 sites across Great Britain. The result was better control over resources, higher-quality data, and the ability to dynamically manage priorities while delivering top-level service to critical customers.

Motorola

John Lewis

Chief Operating Officer