Case Study: Connection achieves faster, more accurate order processing with Fisent BizAI

Connection Uses Fisent BizAI to Tap the Power of GenAI Models for Process Automation

Connection, a Fortune 1000 global IT solutions provider, was facing significant challenges in processing its high volume of customer purchase orders. Their manual and traditional automated methods for matching orders were slow, error-prone, and often caused shipment delays. They sought a solution from Fisent Technologies to automate this critical process and improve efficiency for their teams and customers.

Fisent implemented its BizAI Applied GenAI Process Automation solution, which used generative AI to accurately match documents with near-human precision. The solution was deployed in just 90 days and resulted in a 98% reduction in fulfillment processing time and near 100% matching accuracy. Fisent Technologies provided a secure, stateless platform that dramatically improved operational speed and customer satisfaction for Connection.

Connection

Jason Burns

Senior Director of Process Optimization and Transformation