Case Study: Leading Health Insurance Company engages 100K+ members with FiscalNote's Access Live

Health Insurance Companies Successfully Engage Over 100K Members Using Access Live

FiscalNote’s Access Live supported health insurance companies that faced the urgent challenge of communicating timely, trusted healthcare information to members during the COVID-19 pandemic. Insurers needed a scalable, interactive way to answer questions about vaccines, benefits, telehealth and new-member onboarding when access to reliable resources was critical.

They ran 219 Access Live virtual events featuring insurer representatives and expert guest hosts, enabling live Q&A and personalized guidance. The program reached over 100,000 phone and online participants (an average of 455 per event), kept attendees engaged for about 17 minutes on average, and saw more than 200 participants ask questions live—prompting insurers to continue using the format for ongoing member education and support.