Case Study: London & Quadrant reduces duplicate payments by 96% with FISCAL Technologies

London & Quadrant reduced duplicate payments by 96% with FISCAL’s software

London & Quadrant Housing Trust (L&Q), a major UK housing association, faced a significant challenge with duplicate payments following a disruptive migration to a new accounting system. Their six-person accounts payable team, processing 83,000 invoices annually, struggled to manually prevent these errors and had to rely on external auditors for recovery. To address this, they turned to FISCAL Technologies for a solution.

By implementing FISCAL's forensic software to screen payments and their master supplier file, L&Q achieved a 96% reduction in duplicate payments. This transformed their AP operations by introducing preventative controls, streamlined workflows, and restored the team's confidence. The results nearly eliminated their reliance on auditors and allowed the department to play a key role in maximizing funds for the organization's community-focused initiatives.

London & Quadrant Housing Trust (L&Q)

Sarah White

Head of Financial Operations