Case Study: Banco Mercantil Santa Cruz achieves integration of 55,000 clients and $110M in assets in under 36 hours with Fisa Group

How Fisa Group helped to integrate 55,000 new banking clients and $110 million in assets in under 36 hours

Banco Mercantil Santa Cruz (BMSC), Bolivia’s largest and most liquid bank, faced an urgent integration challenge after winning the auction to acquire ex‑Mutual La Paz on May 14, 2016. With customers queuing and the regulator expecting full service by Monday morning, BMSC — which operates the FISA‑System, Fisa Group’s core banking product — had under 36 hours to absorb more than 55,000 clients and roughly $110 million in assets and liabilities.

Fisa Group sent a team of six experts to work alongside BMSC from Saturday afternoon, mapping and migrating current accounts, term deposits and loans into the FISA‑System, performing rigorous tests and preserving system continuity. As a result, by 9:00 am Monday BMSC was serving over 55,000 fully integrated new clients and $110 million in assets without IT disruption, a measurable success attributed to Fisa Group’s rapid execution and specialist know‑how.

Banco Mercantil Santa Cruz

Alberto Valdez

Vice President